Return and Refund Policy

Return and Refund Policy

This Return and Refund Policy is an integral part of our website’s Terms and Conditions. We reserve the right to modify this policy at any time without prior notice.

CUSTOMER SATISFACTION

At Urban Farmar, we are committed to your satisfaction. If you are not satisfied with your purchase, please review the following policy.

RETURN ELIGIBILITY (7-Day Returnable Items)

  •  Select items labeled as “7-day returnable” on the product detail page are eligible for returns.
  • You must initiate the return within 7 days of delivery.
  • The item must be returned in its original packaging, unused, and with all original accessories.
  • Proof of purchase (order number) is required.
  • Contact support@urbanfarmer.in for return approval before sending any item.
  • If reverse pickup is available, we will arrange it. If not, we will provide you with the factory return address via email.
  • Please allow 7 business days for processing after we receive and inspect your return. We will notify you via email when your return is processed.

NON-RETURNABLE ITEMS

  • Items labeled as “non-returnable” or nothing is mentioned regarding the return on the product detail page, are not eligible for returns, except in cases of damage, defects, or incorrect items.
  • If you receive a damaged, defective, or incorrect item, contact us immediately at support@urbanfarmer.in.
  • We may request photo or video evidence to verify the issue.
  • We will provide a full refund or free replacement for damaged, defective, or incorrect items.

DAMAGED OR INCORRECT PRODUCTS

  • Report damaged or incorrect items within 48 hours of delivery by sending photos or videos to support@urbanfarmer.in.
  • We will inspect the item and either reship a replacement or issue a refund.
  • You may be required to return the damaged or incorrect item as per our return policy.
  • We will cover the shipping costs for damaged items.
  • Sale or promotional items are non-refundable and non-exchangeable.

REFUNDS

  • Refunds will be processed to the original payment method upon receipt and inspection of the returned product.
  • For Cash on Delivery (COD) orders, you will be asked to provide your bank details via email to support@urbanfarmer.in for a refund.
  • Refund processing typically takes 7-10 business days from confirmation.
  • Urban Farmar is not responsible for incorrect fund transfers due to customer-provided errors.
  • Refunds are not provided if your account is suspended or terminated for breach of website terms.

CUSTOMER SUPPORT

  • For any questions or concerns, please contact us at support@urbanfarmer.in. We will respond within 3 business days.

POLICY CHANGES

  • Urban Farmar reserves the right to modify this policy at any time. Changes will be updated on our website.